Strengthening Customer Relationships

Offer your customers more from your dealership.


Roadmap


Here are the new features and functionality included in version 4.5
Don't see what you need here? Please request a feature.
 

Interface Upgrades
  • Updated mobile menu 
  • Streamlined mobile interface to better fit small screen size
  • Enhanced terminology for increased customer user experience


Enhanced & New Features
  • Guest parts ordering
  • Upgraded parts search
  • Enhanced parts add to cart capabilities
  • Request a quote for install for each part on parts cart
  • Shipping time notes on parts cart page configurable by the dealer
  • Ability to designate JDF or in-house account number for payment on parts orders during check-out
  • Ability to prompt a return of a parts order through order history
  • View suggested parts from PartsADVISOR for equipment on the customer’s My Equipment screen
  • Request value added service for equipment on the customer’s My Equipment screen
  We went live with DealerCustomerPortal.com in August of 2013, with the intention of supporting 30 to
40 different customers.  We now have well over 100 active customers utilizing the product and growing.  What a game changer!  This has given our customers the opportunity to manage their accounts better, as well as free up valuable administration time internally, by not having to look up and reprint multiple customer invoices each time they had accounting questions.  

Overall, DealerCustomerPortal.com has turned out to be a great investment for our organization, and has become something we now wonder how we ever did without. The product just works.  Downtime has been second to none, and allows us to stay on task without additional interruptions.  I cannot wait to see what else this product has in store for us in the future…  

Brian Martin, LandMark Implement

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